LUXE AVENUE LTD Company Policy
Effective Date: 3.03.2025
1. Introduction
LUXE AVENUE LTD is a specialized company engaged in wholesale procurement and supply of exclusive goods from leading global brands. We work only with trusted partners, guarantee the authenticity of products, and ensure uninterrupted deliveries to our clients. This policy establishes the key standards of our operations, ensuring transparency and security in all processes.
2. Quality and Partnership Policy
2.1. Authenticity and Quality Guarantee
LUXE AVENUE LTD collaborates exclusively with official distributors, brands, and verified suppliers. We guarantee:
✔ Authenticity and certified origin of all goods.
✔ Compliance with stated specifications and quality standards.
✔ Full adherence to storage and transportation requirements.
2.2. Supplier Selection
Before starting cooperation, we conduct a thorough supplier audit, verifying:
✔ Reputation and market history.
✔ Certificates of compliance.
✔ Logistics capabilities and storage conditions.
✔ Financial stability of the company.
2.3. Personalized Deal Management
Each client is assigned a personal account manager, who oversees the transaction from order placement to delivery.
3. Pricing and Payment Terms Policy
3.1. Pricing Structure
The price of goods is determined based on:
✔ Official manufacturer prices.
✔ Order volume – bulk discounts may apply.
✔ Logistics costs (shipping, insurance, customs duties).
3.2. Payment Terms
✔ Payments are accepted only via bank transfer (cashless payments).
✔ 100% prepayment or flexible terms for regular customers.
✔ Deferred payment options for trusted partners.
3.3. Order Cancellation
Orders may be canceled due to incomplete or overdue payment.
If an order is canceled after shipment, a logistics fee will be deducted.
4. Logistics and Delivery Policy
4.1. Delivery Options
We offer flexible delivery solutions:
✔ Express delivery (3-5 days) – Air freight for urgent orders.
✔ Sea and rail freight (15-30 days) – For large shipments.
✔ Turnkey delivery – Including customs clearance and certification or other delivery.
4.2. Customs Clearance
✔ We assist with all necessary documentation.
✔ Certificates of origin and compliance are provided upon request.
✔ Responsibility for customs duties is specified in the contract.
4.3. Delivery Responsibility
✔ All shipments are insured for their full value.
✔ The client is responsible for inspecting goods upon receipt. Claims are accepted within 48 hours of delivery.
5. Privacy and Data Protection Policy
5.1. Personal and Business Data
We do not share order information with third parties, except in cases required by law.
5.2. Data Security
✔ Client data is accessible only to authorized personnel.
✔ All payment transactions are secured using international safety standards.
✔ We utilize advanced encryption systems to protect correspondence and documents.
5.3. Data Retention
✔ Client information is stored for up to 5 years, unless otherwise required by law.
✔ Clients can request data deletion after completing cooperation.
6. Returns and Claims Policy
6.1. Return Conditions
✔ Returns are only possible in cases of defects or order discrepancies.
✔ Goods must be returned in original packaging, unused, and undamaged.
✔ A return request must be submitted within 5 business days after receipt.
6.2. Warranty Commitments
✔ If a manufacturing defect is found, the item is subject to repair or replacement.
✔ The warranty is provided under the manufacturer’s terms.
6.3. Exceptions
Returns are not accepted in the following cases:
❌ Customized orders tailored to the client’s specifications.
❌ Violation of storage or transportation conditions by the buyer.
❌ Use of the product after receipt.
7. Legal Policy and Force Majeure
7.1. Legal Responsibility
✔ LUXE AVENUE LTD is not responsible for delivery delays caused by third parties (customs, transport companies).
✔ The company does not cover additional taxes or fees imposed in the client’s country.
7.2. Force Majeure
We are released from contractual obligations in the event of:
✔ Military conflicts, sanctions.
✔ Natural disasters, pandemics.
✔ International trade restrictions.
8. Policy Changes
LUXE AVENUE LTD reserves the right to amend this policy without prior notice.
9. Contact Information
📍 LUXE AVENUE LTD
Address: 9 Acorn Close, Maidstone, Kent, United Kingdom, ME16 8FX
✉ Email: [email protected]
🌐 Website: luxe-avenue.store